Maintenance & Repairs
Maintenance is an important part of taking care of your home. There are two types of maintenance: general and urgent repairs.
General
Let your property manager know of any general repair requirements as soon as possible. Please provide detail on what is needed, as well as photographs if necessary.
Email your request or fill out the Maintenance Request Form.
General repairs are actioned within 14 days.
A tradesperson will contact you to arrange a suitable time to access the property. You will be charged a standard call-out fee for missed appointments.
You are responsible for the cost of any repairs needed as a result of damage or neglect caused by you or your visitors.
Urgent Repairs
Urgent repairs should be reported immediately by calling (03) 9663 3275.
Urgent repairs outside of business hours can be actioned by contacting one of our emergency tradespeople below;
Emergency Tradespeople
According to the Residential Tenancies Act, urgent repairs include:
- Burst hot water service or pipe
- Blocked or broken toilet
- Serious roof leak
- Gas leak
- Dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- Failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water cooking, heating or laundering
- Failure or breakdown of the gas, electricity or water supply
- Any fault or damage that makes the premises unsafe or insecure
- A serious fault in a lift or staircase